Skreened Help / FAQ
Below are some of the top questions we get asked. For more information, see the help topics to the right which will lead you to the full help section of Skreened. Of course, if you don't see what you're looking for, feel free to contact us via email. We're happy to help!
How can I track my order?
Skreened sends a tracking email when your order is shipped. It includes tracking information if the order is shipped within the US.
Click on the link in your email for all available tracking information. If you live outside the US, we are unable to provide tracking for your order once it leaves the US. Sorry.
How can I make an item with an image on my computer?
If you are creating a custom garment that you don't intend to add to your store, use our easy create tool. There, you can upload your artwork, add text or our awesome image elements. Then, just select the style, color, and size shirt that you want and add it to your cart.
How can I resell my designs on Skreened?
It's easy! First, just create a totally free account. It takes just a few moments. Then, in your account area, create a shop and begin adding your designs with great titles and descriptions.
What is your return / exchange policy?
We are happy to work with you to make sure your purchase is perfect! All our orders are custom printed and should be as awesome as you are.
If you’d like to exchange or return your order, we’re happy to accept it and credit your account. We only ask that orders are returned within 30 days of the order date. For more details, please read our full policy on Returns & Exchanges.
Are you having an issue with your order's size? Here's our Pro-Tip: If your American Apparel shirt is too big, we recommend running it through a normal wash and dry cycle first.
If your shirt still doesn't fit, please send an email to email@example.com as soon as possible for further instructions.
When I upload my image, it is too small. How can I make it bigger?
Our Create tool limits the size of your image based on the file resolution. This keeps very low quality files from looking bad once they're printed.
If you'd like your image to be bigger, you must export the file at a higher resolution. We recommend 200 dpi (dots per inch) at the actual size you intend the image to be printed.
As a measure of last resort, you can enlarge your image in any photo editing software such as Adobe Photoshop, GIMP or Paint Shop Pro, however this will adversely effect the quality and you should not expect a crisp image if you use this method.
What is the difference between the American Apparel and Anvil brands?
American Apparel offers high-quality, super soft, fitted tees for both men and women that are made in Los Angeles, California. They are not preshrunk and shrink approximately one half of a size to a full size in a normal wash and dry cycle.
Anvil tees are made ethically outside the US. The Anvil Unisex Fitted Tee is a very soft and more fitted garment, while the Heavyweight Tee is a more traditional, loose-fitting shirt. Anvil Tees are preshrunk.
For more information on the items we offer see our products page.
Do you have women's sizes?
The American Apparel Junior's Tee is cut with a woman's shape in mind, but sized to fit young women, in Junior's sizing. Please use the sizing chart to be sure you are selecting the appropriate size and, if you are unsure, order up or get assistance by emailing firstname.lastname@example.org.
I'm having a problem with my credit card, can you help?
If you placed an order and your credit card was originally declined for an address/zip code mismatch, the first charge stays on your account for 24-48 hours (or more depending on your card issuer's policy) as a pending charge. It will disappear from your statement after the holding time. Many times pending charges are not clearly distinguished by the bank. Rest assured, though, they do not represent funds actually removed from the account.
Why don't white or light colors show up in my design?
Soon, Skreened will support printing on dark garments (printing designs that are lighter than the shirt color). For now, anything white in your design will translate as transparent, and be the color of the shirt.
On what sizes do you print?
Our sizes range from XS (in limited cased) and go up to 3XL. Size charts are available on the products page.