As a custom print-on-demand company we strive to give you exactly what you want! Please read below for more details on our policies, and don't hesitate to reach out if you have a question.
We want to make exchanges as easy as possible! If you need a different size, contact email@example.com and provide your original order number, the details of the item(s) you wish to exchange, and the size you would like instead. We'll review the order and make reasonable size exchanges- without requiring you to send anything back! We’ll save you the trip to the Post office - we just ask that you donate any unwanted items to a local charity of your choosing. If exchanges are for an issue other than size, please see 'Replacement Orders' below.
We will gladly issue you a replacement order for any of the following:
- You receive an incorrect item
- Your order contains damaged product(s)
- Your order has a printing or other production error
- Part of your order is missing from the package
- You do not receive your order but it has been marked as delivered by USPS or FedEx*
You can contact us at firstname.lastname@example.org to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like to exchange and the size you would prefer.
No need for a return - we just ask that you donate unwanted items to a local charity.
Our production process begins almost immediately after you place your order to ensure fast delivery. Unfortunately, due to the nature of our automated printing process, we are not able to pull orders from printing or make any additional changes or cancel an order once it has been placed. For more questions, feel free to reach out to our team at email@example.com. We do not offer refunds.
As a custom on-demand printer, we do not maintain a warehouse or inventory and therefore we do not accept merchandise returns - nor do we require product returns to resolve most issues. Our customer service team is able to help via email without having you incur return shipping charges. If you receive an item you are not totally satisfied with, please contact firstname.lastname@example.org and we will work with you to issue a replacement order for your product or offer a credit for Skreened.com. We do not offer refunds.
*Skreened is not responsible for items shipped to incorrect but valid addresses provided by the customer; please confirm address information before submitting your order. If your order is marked as delivered but is missing and presumed stolen, the customer is responsible for contacting shipping provider and filing appropriate complaint with shipping provider.