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Intellectual Property
How can I report infringement on my intellectual property?
  1. COPYRIGHT AND INTELLECTUAL PROPERTY POLICY

    Skreened provides an automatic, web-based service to users, with which they order Products bearing their Designs or Designs of Shopkeepers. Although Skreened is not responsible for the content of its shopkeepers, we expect that they and other users will not use the site to sell designs that infringe third-party intellectual property rights (this includes copyright, trademark, trade dress and right of publicity).

    Skreened respects the copyright and other intellectual property rights of others consistent with U.S. intellectual property laws and the Digital Millennium Copyright Act ("DMCA"). We ask our users to do the same.

    Procedure for Reporting Infringement

    If you have a good faith belief that material available on the Site infringes a copyright or other intellectual property right held by you, in order to effectively notify Skreened of such infringement you must send a written notice of the alleged infringement to the Designated Agent listed below that is in compliance with the terms set forth below (an "Infringement Notice"). In addition to the type of infringement you believe has occurred, the Notice must provide the following information in order to be valid under the DMCA:

    1. An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
    2. Identification of the protected work that you claim is being infringed;
    3. A description of where the claimed infringind contect is located on our site;
    4. Identification of the material that is claimed to be infringing and where it is located on the Site such as the URL or product number(s) used in connection with the allegedly infringing product (Note: a store URL is www.skreened.com/shopname. Simply identifying www.skreened.com is insufficient);
    5. Information reasonably sufficient to permit Skreened to contact you, such as your address, telephone number and e-mail address
    6. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright or other intellectual property owner, its agent, or law; and
    7. A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright or other intellectual property owner or are authorized to act on behalf of the owner.

    If you materially misrepresent that Content is infringing your intellectual property, you may be liable for damages (including costs and attorneys' fees). Therefore, if you are not sure whether the Content infringes upon your intellectual property, please contact an attorney before contacting Skreened's DMCA Agent.

    If a valid Infringement Notice is received by the Designated Agent, Skreened may remove or disable access to the infringing Content, in which case Skreened will make reasonable attempts to notify the relevant User that such Content has been removed or that access has been disabled. Skreened may terminate the accounts of Users who appear to infringe upon the copyright or other intellectual property rights of others without notice. Skreened reserves the right to cancel any pending payments and to withhold (in whole or in part) any ledger balance of a Shopkeeper or other User who has violated the intellectual property rights of another party regardless of the Content sold.

    Procedure for Supplying a Counter-Notice to the Designated Agent

    If a Shopkeeper or other User believes that the Content that was removed or to which access was disabled is not infringing upon a copyright or other intellectual property right, then such Shopkeeper or other User must send a counter-notice, pursuant to Sections 512(g)(2) and (3) of the Digital Millennium Copyright Act. Do not re-upload or otherwise reactivate the Content yourself. The counter-notice must be sent to the Designated Agent listed below and contain the following information:

    1. Your physical or electronic signature (by fax or regular mail – not by email, except by prior agreement);
    2. Identification of the Content that has been removed or to which access has been disabled and the location at which the Content appeared before it was removed or disabled;
    3. A statement, under penalty of perjury, that the you have a good faith belief that the Content was removed or disabled as a result of mistake or misidentification of the material;
    4. Your name, address, telephone number, and, if available, e-mail address and a statement that you consent to the jurisdiction of the Federal Court for the judicial district in which the User's address is located, or if your address is located outside the United States, for any judicial district in which Skreened is located, and that you will accept service of process from the person who provided notification under subsection (c)(1)(C) of the DMCA or an agent of such person.

    If a counter-notice is received by the Designated Agent, Skreened may send a copy of the counter-notice to the original complaining party informing them that Skreened may replace the removed material or cease disabling it in 10 business days. Unless the copyright or intellectual property owner files an action seeking a court order against the User, the removed material may be replaced or access to it restored in 10 to 14 business days after receipt of the counter-notice, at Skreened’s discretion.

    Please contact Skreened’s Designated Agent to submit Infringement Notices and Counter-Notices at the following address:

    Skreened, Inc.
    Attn: IP
    523 Park Street
    Columbus, Ohio 43215
    ip@skreened.com

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Privacy
How secure is my order information?

All Skreened orders are processed through a secure web server (SSL) and processed through a world leader in secure online credit card transactions and payments.

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What is your privacy policy?

See our Privacy Policy page.

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Terms of Service
What is your user agreement?

See our User Agreement page.

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Account
What is my store commission?

Your commission is the dollar amount you add to the base price of an item. When your design sells, the amount of commission earned will appear in your ledger.

How much you earn depends on what commission you set. Based on extensive research regarding price sensitivity, we discovered commissions over $4.00 have increasing marketing costs required to sell high-cost items. Simply put, it takes more money to sell items that cost more money to customers.

This discovery led to a Marketplace Optimization Adjustment (MOA) for commissions set above $4.00, with a hard commission cap at $10.00 USD. Please read the next section to learn more about the MOA.

In addition, you can set both a store-wide commission or an individual design commission. The individual item's commission will override the store-wide commission. Individual item commissions are also subject to the MOA.

Here's an example of setting an individual commission (vs. store-wide): Let's say you upload a design that you would like $4.00 USD for each time it sells. When creating that item, in the advanced settings, simply put "4" in the box for your commission. If someone orders that design on an item with a base price of $16.99, they will be charged $20.99 plus shipping and any applicable tax. Your ledger will then be credited $4.00 vs. the original commission set for your shop.

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What is MOA?

We continue to receive very valuable feedback from consumers regarding our prices, and have done extensive research surrounding price sensitivity.

Our research has determined that there is a significantly increased cost to market shirts set at a higher commission. This has a negative effect on the shopkeepers who won't sell as many items, build repeat customers or get their message to the world.

In an effort to optimize our marketplace and offset these additional costs, we are instituting a Marketplace Optimization Adjustment (MOA) for any commission set above $4.01, with no commission exceeding $10.00 USD.

The MOA will directly reinvest back into the shopkeeping community. You'll be contributing to a marketing force that is dedicated to your success as a shopkeeper and the marketplace's success as a whole.

Additionally, the MOA will create more attractive price points for your customers, which is imperative for a healthy marketplace. An abbreviated MOA chart is below, but the full schedule can be viewed here. The MOA is effective beginning 5/2/2014 and will not affect ledger earnings prior to this date.

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What is the commission payment schedule?

Commissions are paid out by request only.

To request payment of your commission, log in to your Skreened account and go to the Account > Ledger section. If your preferred payment method is PayPal, you must have the email address that is connected to your PayPal account listed in the Preferences section of your Skreened Account area.

If you are requesting payment by check, make sure your contact address is up-to-date. If the address is incorrect or absent, we will not be able to re-issue a payment.

There is a 45 day waiting period before you can request funds, after which we have 10 business days to process and issue the payment. This accounts for returns, exchanges and processing times.

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Do promotions and sales affect my commission?

Yes.

From time to time, Skreened runs sales to encourage customers to purchase more of your products.

Your commission credit is based on the discounted price the customer pays.

For example, if Skreened runs a promotion where products are 20% off and you have a $4 commission on a certain design, your commission on the design, through that particular promotion would be $3.20 (20% off of $4).

The amount of the sale will be noted in your ledger.

If your commission is set at $4.01 or above, the MOA* will be applied post-discount. For example, if the same 20% off promotion is run sitewide, and your commission is set at $10.00, the effective commission will be $8.00 (20% off of $10). The MOA then applies to $8.00, resulting in a $4.80 commission credit to your account. Details of how the promotion and MOA applies to your commission will appear in your ledger.

*Marketplace Optimization Adjustment. Please read more in the "What is the MOA and what are its benefits?" section.

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Returns & Exchanges
The tracking information says the product was delivered but I don't have it.

First, please, check your shipping address to make sure all information is accurate. Skreened does not alter shipping addresses unless instructed by our customers.

If everything is correct, here are some ideas we like to suggest to help you find your order:

  • Check with your neighbors, roommates, apartment complex manager, and/or building lost and found.
  • Ask your postal carrier if he/she remembers your package and where it might have been left.
  • Within the United States, please, call your local post office and ask them to do a check for your package. Ask them to look for your name, address, and tracking information.
  • Outside the United States, please, contact your local customs agency. Your package may be held for taxes and other import fees.

Once the order has been marked as delivered, we do not have any further information regarding its location.

 

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What is your Returns & Exchanges policy?

Read about Returns & Exchanges here.

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