Technical Trouble

Having trouble with the website, ordering, creating a product or anything else? Look here for technical help. 

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Skreened Support

Account
I'm having trouble logging in

First, check to make sure you have an account with Skreened. Accounts aren't required to make a purchase from skreened.

Are you having trouble logging in with Facebook? Try entering your Username and password manually.

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I never recieved my password reset email

First, check your email account's spam folder to make sure the email isn't there.

Next, try another email address that you may have used to set up the account.

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I can't remember my password

Click here to recover your password. 

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I forgot my username?

If you opened a shop, and remember the name of your shop or a product you created, search the site for the product and find the link to your artist profile, which should also contain your username. 

Usernames are also in the content of any confirmation emails we sent to you after you sell one of your designs, so try doing a search through your email for skreened and see if anything comes up. 

If you've still had no luck finding your Skreened username, please contact us at help@skreened.com using the email address you used to create the account. This is the quickest way for us to resolve the problem.

We cannot give out account information over the phone or via email to an email address other than the one associated with your account. For that information, you MUST contact us with the email address used to set up the account.

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I don't recieve my sale confirmation emails

The sale confirmation emails may have ended up in your email provider's spam folder. First, check there, then look into an another email address that you may have used to set up the account. The address recieving the confirmation emails is shown in your Skreened account under Account > Preferences.

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Uploading
Should I use RGB or CMYK color?

Files set to use RGB color are the prefered format to upload but we can accept uploads of both RGB and CMYK art files. 

Please note, because of the differences in various screen color calibration and a number of other factors, we can not offer exact color matching. 

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I have a file smaller than 300 dpi at actual size. Will it look ok?

Scaling a small image to print large on a shirt doesn't look great. Beware of scaling small images on the create page. An easy test is to print the image out at home at the size you want it to appear on the shirt. If it looks acceptable, it will probably be ok.

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I click upload and nothing happens?
  1. Your file may be too large. shrink it down to 2000 X 2000 pixels or smaller and try again.
  2. Try closing and opening your web browser, or trying a different web browser.
  3. Please make sure your image file name contains no spaces or special characters.
  4. Sometimes slower internet connections may have trouble uploading large files. In this case, our advice is to both try again and be patient.
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My design says it's "In Review". What does that mean?

All products on Skreened are manually reviewed before going live to your shop. This ensures each product in our marketplace meets our Terms Of Service.

If your product is already published and you would like to make an edit to its design or any of its accompanying information, you can do so by making your changes, then hitting "Submit For Review". This will send your design back to our review team. There may be a delay or removal of the design before updates are made.

We understand this may be an inconvenience and thank you for your patience. Taking time to manually review each design helps uphold the integrity of our marketplace. We appreciate your understanding.

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I'm having trouble uploading

If your upload is failing to complete, or is slower than usual there may be a network issue. The problem may be specific to your computer or local network, or may be related to your internet service provider.

Top reasons

  • Browser is having trouble loading properly, try a different one
  • Check your file format and dimensions are correct
  • Your operating system may need essential updates
  • Your device or internet may be running slow, try a different device

If you are still experiencing problems, please work through this more detailed list of suggestions:

  • Ensure the file you are uploading is no larger than 60MB and is the correct pixel size and format
  • Update your browser to the most recent version and try again
  • Try uploading using a different web browser
  • Reset your modem by turning the power off for a minute and then turning it back on
  • If you connect to the internet through a router, try connecting your computer directly into the modem
  • If you connect to the internet wirelessly, move your computer closer to the wireless access point
  • Temporarily switch off any firewalls and antivirus software and try uploading. If this works, look to add http://uploads.redbubble.com/ to any trusted or safe lists in your software.

Further Help

To get additional help please copy the above list into a new email and explain what happened when you tried each suggestion.

We also need to know:

  • which web browsers you have tried using (including version numbers),
  • what firewalls and antivirus software you have installed,
  • who your ISP is,
  • how you connect to the internet (ADSL/Modem/Cable),
  • what country you are connecting from and what your IP address is.

    This additional detailed information is essential for us to help you further.
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Ordering
It looks like my credit card was charged multiple times for an order.

If you placed an order and your credit card was originally declined for an address/zip code mismatch, the first charge stays on your account for 24-48 hours (or more depending on your card issuer's policy) as a pending charge.

It will disappear from your statement after the holding time. Many times pending charges are not clearly distinguished by the bank. Rest assured, though, they do not represent funds actually removed from the account.

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Where do I enter my gift card, promo or discount code?

These codes can be entered in your cart beneath the items selected for purchase where it says Coupon or Giftcard Code.

This is done before you select Continue.

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My discount code isn't applying when I enter it.

There are several websites that keep track of discount codes we have issued previously, many of those expire after a short time. They are accepted by our system as a valid code, but the discount is not applied because it has expired.

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I never recieved my order confirmation email

Your order confirmation email may have ended up in your email's spam folder.

If its not in your SPAM then please check an alternate email address that you may have used to place the order.

Next, Check your Skreened account area to make sure that the order has been placed. If the order has been placed, your order number and any tracking information should appear here. 

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Designing
When I upload my image, it is too small. How can I make it bigger?

Our Create tool limits the size of your image based on the file resolution. This keeps very low quality files from looking bad once they're printed.

If you'd like your image to be bigger, you must export the file at a higher resolution. We recommend 300 dpi (dots per inch) at the actual size you intend the image to be printed.

As a last resort, you can enlarge your image in any photo editing software such as Adobe Photoshop, GIMP or Paint Shop Pro, however this will adversely effect the quality and you should not expect a crisp image if you use this method.

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What type of image file formats do you accept?

We accept several image file formats:

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Avoid these things when uploading files into the Create Tool
  • Avoid using image file names with special characters and/or spaces.
  • Very large images above 2200 x 3400 pixels.
  • 16 or 32 bit .png files
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What does "Add a white layer under your design" do?

At Skreened, you can get most styles and colors of custom shirts printed two ways.

1. Not checking 'Add a white layer under your design'
In this mode, white parts of an image become transparent when the image is placed on a garment. Colors in the design will be darker than the garment.

Imagine putting a sheet of color paper in a printer and printing a photo. The richer the color of the paper, the less the colors of your design will show. The darker the color of paper, the darker your design will have to be to show up. 

 

If you are familiar with Adobe Photoshop, the "Multiply" layer style is a good simulation of how the print will turn out.

Colors lighter than the garment will not appear brighter than the garment but rather darken or tint it. To get a hands-on understanding of this, use our create tool to upload and preview your image. The preview is a pretty accurate view of the final product.

2. Checking 'Add a white Layer under your design'
When you upload a graphic to our create tool, you can control what is transparent and what prints as white.

Start by using a .GIF or .PNG format. Then with proper transparency settings, the create tool will allow you to control where to print white on many shirt styles and colors that we offer.

When you upload a file, you can check the box that says "Add a white layer under your design" and your design's preview will reflect how the item will print.

Note: there is an additional charge for printing an underbase on shirts.

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My image won't stretch large enough

The create tool has a built-in minimum resolution to prevent images from being stretched so far that the quality noticeably deteriorates. If you upload an image and you can't get it large enough, the solution is to go back to your original art file and make sure it is a high enough resolution (we recommend 300dpi) at the actual size you want the image printed.

Note: if you take a low-resolution image and make it bigger in a photo editing program, it will likely cause some deterioration of the image. Please understand that if your image looks pixelated or blurred, it will be printed that way.

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