First, check to make sure you have an account with Skreened. Accounts aren't required to make a purchase from skreened.
Are you having trouble logging in with Facebook? Try entering your Username and password manually.
If you opened a shop, and remember the name of your shop or a product you created, search the site for the product and find the link to your artist profile, which should also contain your username.
Usernames are also in the content of any confirmation emails we sent to you after you sell one of your designs, so try doing a search through your email for skreened and see if anything comes up.
If you've still had no luck finding your Skreened username, please contact us at firstname.lastname@example.org using the email address you used to create the account. This is the quickest way for us to resolve the problem.
We cannot give out account information over the phone or via email to an email address other than the one associated with your account. For that information, you MUST contact us with the email address used to set up the account.
The sale confirmation emails may have ended up in your email provider's spam folder. First, check there, then look into an another email address that you may have used to set up the account. The address recieving the confirmation emails is shown in your Skreened account under Account > Preferences.
Files set to use RGB color are the prefered format to upload but we can accept uploads of both RGB and CMYK art files.
Please note, because of the differences in various screen color calibration and a number of other factors, we can not offer exact color matching.
Scaling a small image to print large on a shirt doesn't look great. Beware of scaling small images on the create page. An easy test is to print the image out at home at the size you want it to appear on the shirt. If it looks acceptable, it will probably be ok.
All products on Skreened are manually reviewed before going live to your shop. This ensures each product in our marketplace meets our Terms Of Service.
If your product is already published and you would like to make an edit to its design or any of its accompanying information, you can do so by making your changes, then hitting "Submit For Review". This will send your design back to our review team. There may be a delay or removal of the design before updates are made.
We understand this may be an inconvenience and thank you for your patience. Taking time to manually review each design helps uphold the integrity of our marketplace. We appreciate your understanding.
If your upload is failing to complete, or is slower than usual there may be a network issue. The problem may be specific to your computer or local network, or may be related to your internet service provider.
If you are still experiencing problems, please work through this more detailed list of suggestions:
To get additional help please copy the above list into a new email and explain what happened when you tried each suggestion.
We also need to know:
If you placed an order and your credit card was originally declined for an address/zip code mismatch, the first charge stays on your account for 24-48 hours (or more depending on your card issuer's policy) as a pending charge.
It will disappear from your statement after the holding time. Many times pending charges are not clearly distinguished by the bank. Rest assured, though, they do not represent funds actually removed from the account.
There are several websites that keep track of discount codes we have issued previously, many of those expire after a short time. They are accepted by our system as a valid code, but the discount is not applied because it has expired.
Your order confirmation email may have ended up in your email's spam folder.
If its not in your SPAM then please check an alternate email address that you may have used to place the order.
Next, Check your Skreened account area to make sure that the order has been placed. If the order has been placed, your order number and any tracking information should appear here.
Our Create tool limits the size of your image based on the file resolution. This keeps very low quality files from looking bad once they're printed.
If you'd like your image to be bigger, you must export the file at a higher resolution. We recommend 300 dpi (dots per inch) at the actual size you intend the image to be printed.
As a last resort, you can enlarge your image in any photo editing software such as Adobe Photoshop, GIMP or Paint Shop Pro, however this will adversely effect the quality and you should not expect a crisp image if you use this method.
We accept several image file formats:
At Skreened, you can get most styles and colors of custom shirts printed two ways.
1. Not checking 'Add a white layer under your design'
In this mode, white parts of an image become transparent when the image is placed on a garment. Colors in the design will be darker than the garment.
Imagine putting a sheet of color paper in a printer and printing a photo. The richer the color of the paper, the less the colors of your design will show. The darker the color of paper, the darker your design will have to be to show up.
If you are familiar with Adobe Photoshop, the "Multiply" layer style is a good simulation of how the print will turn out.
Colors lighter than the garment will not appear brighter than the garment but rather darken or tint it. To get a hands-on understanding of this, use our create tool to upload and preview your image. The preview is a pretty accurate view of the final product.
2. Checking 'Add a white Layer under your design'
When you upload a graphic to our create tool, you can control what is transparent and what prints as white.
Start by using a .GIF or .PNG format. Then with proper transparency settings, the create tool will allow you to control where to print white on many shirt styles and colors that we offer.
When you upload a file, you can check the box that says "Add a white layer under your design" and your design's preview will reflect how the item will print.
Note: there is an additional charge for printing an underbase on shirts.
The create tool has a built-in minimum resolution to prevent images from being stretched so far that the quality noticeably deteriorates. If you upload an image and you can't get it large enough, the solution is to go back to your original art file and make sure it is a high enough resolution (we recommend 300dpi) at the actual size you want the image printed.
Note: if you take a low-resolution image and make it bigger in a photo editing program, it will likely cause some deterioration of the image. Please understand that if your image looks pixelated or blurred, it will be printed that way.